Support

Most questions get a reply within one business day.

Contact

Email us at hello@unfused.app. Include your account email and a short description of what you're running into.

Account & sign-in

  • Forgot your password? Use the “Forgot password” link on the sign-in screen — we'll email you a reset link.
  • Confirmation email not arriving? Check spam, then email us at hello@unfused.app and we'll resend it manually.
  • To delete your account, open Profile → Delete account in the app. This permanently removes all your data.

Subscription & billing

  • Subscriptions are billed through Apple. To cancel, manage, or request a refund, go to your iPhone Settings → [your name] → Subscriptions → Unfused.
  • Restore a previous purchase from the paywall screen → Restore Purchases.
  • Free trial questions? Apple charges your card after the 3-day trial unless you cancel before it ends.
  • Apple handles all refunds. Request one at reportaproblem.apple.com.

AI sessions

  • Sessions feel too short? Each session is intentionally focused on one pattern — depth over length. You unlock a new session each day.
  • The AI said something off? Email us with the session ID (visible on the summary screen) and we'll investigate.
  • Want to retake the quiz? Profile → Retake quiz. Your previous results are kept for comparison.

Technical issues

  • App crashing or stuck? Force-quit and reopen. If it persists, email us with your iOS version and device model.
  • Sessions not loading? Check your internet connection — the AI runs server-side and needs network access.

In a crisis?

Unfused is a coaching tool, not a therapy or crisis service. If you're in immediate danger or experiencing a mental health emergency, please contact a licensed professional or a crisis line:

  • US: 988 (Suicide & Crisis Lifeline)
  • UK: 116 123 (Samaritans)
  • EU: 116 123 (cross-country emotional support)
  • Or visit findahelpline.com for your country.